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Return Policy
At Sea Moss Best Kept Secret, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please review our return policy below:
1. Returns Eligibility
We accept returns on unopened and unused items within 14 days of the delivery date. Items must be in their original packaging, and proof of purchase is required.
2. Non-Returnable Items
Due to the nature of our products, we cannot accept returns on any items that have been opened, used, or partially consumed. Perishable items are also not eligible for return once opened.
3. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of receiving your package. We will work with you to provide a replacement or issue a refund, depending on your preference.
4. Return Process
To initiate a return, please reach out to our customer support team via 832-419-8383 or through our Contact Us page. Our team will guide you through the return process and provide a return authorization if your item qualifies. Please note that customers are responsible for return shipping costs.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.
6. Exchanges
We currently do not offer direct exchanges. If you wish to receive a different item, please return the original item per our return guidelines and place a new order.
7. Contact Us
For any questions or concerns regarding your return, please contact us at 832-419-8383 or through our Contact Us page. We’re here to help ensure you have a seamless experience with Sea Moss Best Kept Secret.